DHL Express study forecasted E-commerce to rise 70pc by 2027


In a recent study, DHL Express – a well-known international courier predicted business to business e-commerce will be skyrocketed by more than 70 per cent by 2027 to $20.9 trillion.

The number has been increased from $12.2 trillion in 2019 as Covid-19 pandemic sped up the pace of digitalisation and changed the purchasing behaviours.

The company conducted a study entitled – The Ultimate B2B E-commerce Guide: Tradition is out. The study predicts that 80 per cent of all business-to-business sales interactions between suppliers and professional buyers will take place in digital channels by 2025.

“The impact of the Covid-19 pandemic on the pace of digitalisation and the purchasing behaviour of technology-savvy millennials, who are now of an age to be the professional business to business decision-makers, are the main drivers of this global E-commerce growth.”

CEO of DHL Express, John Pearson said “Even in times of worldwide shutdowns, globalisation has shown its resilience, fueled by digitalization and the power of global trade.”

“These trends have led to an ever-growing number of consumers to shift their shopping activities online. The pandemic has accelerated this development like never before, with a sharp rise in businesses selling their goods in the global marketplace,” – he said.   

“E-commerce and global logistics thus provided the key to unlock local shutdowns, keep economies running and mitigate the impact of Covid-19 for many of our customers,” – he further added.

DHL Express – a subdivision of Deutsche Post witnessed their revenue increased by almost 11.9 per cent last year to $22.41 billion as many companies and consumers around the world switched to e-commerce due to the pandemic.

Ken Lee, CEO of DHL Express Asia Pacific stated, “Specifically, in Asia Pacific excluding China, we have witnessed a 17.3 per cent year-on-year rise in shipment volume during the peak months of November and December 2020 driven by more active shippers and a 21 per cent higher spend per customer.”

“In those two months alone, there were 65 per cent more business to customer shipments of which consumer technology products and fashion apparel contributed the most,” Lee added.

“This unabated surge in volume further underscores the growth in online shopping and demand for cross-border shipping, making it critical that logistics providers remain agile to continuously adapt and respond to consumer needs,” he also said.

Md Miarul Haque, managing director of DHL Express Bangladesh, opined “DHL Express Bangladesh has been placing our utmost focus on E-commerce business since 2018. Some of our customers include high profile retail brands and marketplaces to whom we are committed to providing our high quality of service and logistics support,”

“In 2020, we registered significant growth in our shipment volumes and revenue driven in part by e-commerce. We look forward to working with many other local manufacturers and being a valuable partner in their cross-border e-commerce journey,” he also said.




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