The government has plans to formulate a policy to streamline the business and protect the interest of all the actors in the chain, which includes suppliers and consumers, as the demand for food delivery via online purchase is increasing fast.
The plan comes hot on the heels of restaurant operators urging a policy on allegations that food delivery companies charge a high rate of commission to deliver foods.
Owners of the restaurants stated that food delivery services charge as much as 40 per cent commission for delivery of foods to customers’ doorsteps and the rate is way too high for them to make a profit.
Furthermore, they stated that those companies fail to make payments on time after collecting the food and sometimes it takes 1 month to as much as 2 and a half months.
As of right now, the country consists of almost a dozen food delivery platforms and they altogether deliver 100,000 parcels of food mainly in Dhaka and Chittagong.
Foodpanda, Pathao, E-Food, Hungrynaki, e-Courier and US Food Mart Ltd BD are some of the delivery platforms that supply mainly fast food, kebab, and local foods such as biriyani and khichuri.
The general manager of the e-Commerce Association of Bangladesh (e-CAB), Jahangir Alam Shuvo, stated that the value of daily orders is Tk 5.70 crore. The yearly turnover of this sector is in excess of Tk 2,052 crore.