The recent internet shutdown in Bangladesh, due to unrest over quota reform, has severely impacted the outsourcing and freelancing industry. The shutdown, which lasted from July 17 to 18, has led to losses exceeding Tk 400 crore for around 700,000 freelancers. The disruption has not only caused immediate financial losses but also diminished client trust, leading to reduced partnerships and a damaged reputation. Industry experts warn that losses could escalate to Tk 700 to 1,000 crore in the next three to six months. A survey by the Bangladesh Association of Contact Center & Outsourcing (BACCO) showed significant operational impacts: 23.7% of businesses faced client communication issues, 20.7% had project delivery delays, and 54.2% of businesses laid off over 70% of their workforce. Mid-sized businesses were the hardest hit, with losses ranging from Tk 5 lakh to Tk 30 lakh. The shutdown has pushed many companies to consider relocating operations or hiring remote workers to mitigate future risks. Industry leaders are calling for policy support and incentives to restore investor confidence and sustain the sector.
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