Petrobangla and Bangladesh Petroleum Corporation (BPC) are set to introduce two hotlines aimed at simplifying the reporting of complaints by oil and gas customers. This initiative aims to address issues related to the oil and gas sector promptly, offering consumers a direct channel for registering complaints. Unlike the existing system for electricity consumers, where complaints are directed to distribution companies, there was no effective mechanism for oil and gas customers to report grievances.
The move is part of the Energy Division’s efforts to enhance customer service and accessibility. Customers will be able to utilize these hotlines 24/7, and remedial actions will be taken in response to the reported problems. The call center numbers will consist of five digits, with the Bangladesh Telecommunication Regulatory Commission (BTRC) responsible for assigning these numbers. This customer-centric approach aligns with industry trends and underscores the commitment to improved service in the oil and gas sector.
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