The future of banking in Bangladesh is evolving towards touch-based and voice-enabled transactions, driven by the increasing demand for cashless technology. Post-Covid-19, a shift from online to digital banking is evident, prompting banks to invest in smart banking infrastructure.
Technologies such as artificial intelligence, analytics, IoT, voice banking, Banking as a Service (BaaS), and fintech innovations are crucial for this transformation. Several banks, including Meghna Bank and National Bank Limited, are already incorporating these technologies to enhance customer experiences and streamline processes. Smart banking aims for “invisible banking,” integrating digital banking seamlessly into daily activities.
The investment in digital infrastructure by banks like Premier Bank PLC signifies a commitment to providing comprehensive financial services through robust digital platforms. The transition to smart banking is expected to automate operations, improve cost efficiency, and promote eco-friendly banking practices in Bangladesh.