Bangladesh Bank has issued instructions to address complaints about banks not providing proper sales and post-sale services, particularly regarding tax deduction certificates for savings certificates. Banks are now ordered to offer tax deduction certificates at source for savings certificates free of charge and ensure timely and proper service. The directive emphasizes addressing customer harassment, avoiding additional charges, and promptly handling post-issuance services, such as corrections, issuing copies, and tax deduction certificates. Complaints of inappropriate sales to unauthorized persons are also addressed, with the central bank urging compliance with pensioner savings certificate rules. Recent data indicates negative net sales of savings bonds for the past three months, raising concerns about the market.
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