BRAC Bank recently organized a Branch Managers’ Convention focused on elevating customer satisfaction. The event gathered Branch and Sub-branch Managers, Business Heads, and senior officials to strategize the bank’s business plan for 2024 and beyond. With 187 branches and 40 sub-branches nationwide, the bank’s Distribution Network significantly influences balance sheet growth. The two-day convention aimed to align branch leaders with the bank’s short and long-term goals, capitalize on market opportunities through innovative customer-centric products and services, and ensure top-tier customer experience. While the Chairperson addressed the convention virtually, the Managing Director and CEO inaugurated the program on February 10, 2024. Key figures from the bank’s leadership, along with Distribution’s Senior Zonal Heads, Regional Heads, and Cluster Managers, were also present.
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