Internet banking in Bangladesh has experienced a remarkable surge, with transactions soaring by 219.39% over the past year, reaching Tk 938.22 billion in February 2024 compared to Tk 293.85 billion in February 2023. This growth trend is attributed to the user-friendly nature of banking apps, nominal fees, and increased client confidence. The Covid-19 pandemic accelerated the adoption of online banking, as safety-conscious consumers sought to minimize physical interactions. Private banks, in particular, have excelled in developing intuitive mobile apps that offer a wide array of services, including deposits, transfers, and bill payments. Additionally, the transition to online salary distribution by private companies has further fueled the increase in transactions. However, limited digital literacy among a significant portion of the population remains a challenge.
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