Mercantile Bank Ltd aims to fuel its growth in the coming years by prioritizing enhanced customer service, operational efficiency, robust risk management, and continued digital transformation according to the bank’s Managing Director and CEO. The bank intends to reduce its reliance on corporate deposits and shift focus to retail deposits while strengthening its capital base and minimizing non-performing loans.
Mercantile Bank has prioritized technology-driven services such as real-time online banking, ATM booths, and Internet banking through “MBL Rainbow.” Despite the global crisis, MD expressed optimism about the country’s economic growth prospects and highlighted the bank’s commitment to improving service standards, operational processes, and collaboration with partners to deliver unique and practical solutions.
Regarding the banking sector’s financial health, the bank acknowledged the challenges posed by the pandemic and the Russia-Ukraine conflict but expressed confidence in Bangladesh’s stronger economy. Mercantile Bank has received several accolades for its commitment to customer service, corporate social responsibility (CSR), good governance, and transparency. The bank’s focus on customer-centricity, technology adoption, and sustainable growth reflects its dedication to serving the people in a unique manner.
Source for more details:
